Class Action Administration

In connection with reaching a settlement agreement or as a result of an order by the courts, there is a need for a claims administrator that is competent and capable to administer the terms of the settlement. Our firm is able to assist with:

Notice plans and media programs;
Opt-out administration;
Authenticating and tracing class members;
Class member communications;
Database management;
Assessment of claims and, if necessary, calculation or modeling of individual claims;
Cash management;
Payments to class members; and
Reporting to the parties and to the court.

Preparation

We will assist with the design and execution of an effective notice plan that leverages the appropriate media channels to maximize participation rates. As well, we will leverage technology to develop a digital database to safely and securely house relevant class member information. Where appropriate, we will design an online claims portal to enable efficient communication and transmission of information to and from class members. If necessary, a bilingual call centre will be arranged and the staff trained to ensure accurate and relevant information is available for potential class members.

Execution

Throughout the administration, we will use technology to ensure effective and efficient management of class member information and communication. We will validate information provided by class members and, where appropriate, cross reference to relevant corroborating information available from defendant(s). We will develop a reporting schedule to ensure the parties and the court are apprised of the progress and ensure any issues are identified and resolved on a timely basis.

Completion

We will ensure the distribution of funds to participating members in accordance with the terms of the settlement. Any undistributed funds will be dealt with according to the terms of the settlement. We will provide the parties and the court with a report setting out the particulars of the administration process in order to demonstrate that the settlement has been implemented and executed in accordance with the settlement. Information, whether electronic or hard copy, will be safely stored for the requisite period of time and then securely destroyed.

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